Terms and Conditions

Discounts

We have 3 global discount levels based on amount spent per order.  The discount will be applied only once, and it applies to your current order.  These Global discounts may not be combined with any other offers (i.e. promo codes), we will always take the highest available discount.

At $1000 you will receive 5% off your order

At $2500 you will receive 10% off your order

At $5000 you will receive 15% off your order

Minimum Order

Raven's Journey requires a $250 per order minimum to be eligible for wholesale pricing.

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies

For all orders over $500 shipping is paid for by the seller.  International orders included.  If your company has a negotiated yearly discount you may not qualify for this offer.

In all other cases, shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may increase substantially if shipping internationally. Shipping costs are non-refundable.

Cancellation

Any Item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. Refunds and returns will only be considered 30 days from the date they were shipped to you. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

Orders that are returned to Raven's Journey with more than half of the original contents or are cancelled by the buyer more than 24 hours after the order has been placed are subject to a 15% restocking fee of the value of the returned/cancelled merchandise.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Photography Copyrights

All images are copyright 2015 Raven's Journey Incorporated. Customers may only use photographs on theravenstore.com with express written consent from Raven's Journey. To obtain consent to use our photographs write to: bear@theravenstore.com

These Terms and Conditions are subject to change.